Frequently Asked Questions

We currently ship to eligible delivery addresses within the United States.

Trango Fashion does not currently advertise international shipping.

Yes. Standard shipping is free for eligible orders shipped within the United States.

Any amount charged by Trango Fashion will be shown before you complete checkout.

Business days are Monday through Friday, excluding applicable public holidays.

These timeframes are estimates rather than guaranteed delivery dates.

You can find the complete delivery information in our Shipping Policy.

The current order cutoff is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

Orders received after the cutoff, during weekends or on applicable public holidays enter the processing schedule on the next business day.

Ordering before the cutoff does not guarantee same-day dispatch.

Contact us as soon as possible at info@trangofashion.com.

We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once processing has started.

If your order has already shipped, our Return & Refund Policy may apply instead.

Yes. An order containing multiple items may occasionally be shipped separately.

Separate parcels may have different tracking numbers and may arrive on different days.

We do not promise that a remaining parcel will always arrive within a fixed additional number of days.

Use our Track Order page to check the latest available shipment information.

Tracking can sometimes take a little time to update after a parcel has been handed over for shipment.

You can contact us as soon as the expected delivery timeframe has passed.

There is no requirement to wait an additional fixed number of days before asking for help.

Email info@trangofashion.com with your order number and we can review the available shipment information.

Start by checking the location shown in the tracking information, around your property, with other members of your household and, where appropriate, with neighbors.

It can also help to check whether the carrier left a delivery notice or used a safe delivery location.

If the parcel still cannot be located, contact us with your order number so we can review the available information.

If the shipment information or a carrier investigation indicates that the parcel has been lost, we will review the order and determine the appropriate resolution.

Depending on the circumstances, this may include a replacement or refund where applicable.

Eligible products can be returned within 30 calendar days from delivery.

Full eligibility and condition requirements are available in our Return & Refund Policy.

Our designated merchandise return centre is located in China.

This address is separate from the Worldwide Apparel Group LLC business address in Wyoming.

Please do not send returns to the Wyoming business address.

No. You do not need to contact customer service simply to obtain the return address, and an otherwise eligible return is not made discretionary merely because you did not first request approval.

You are welcome to contact us before shipping if you need assistance or want us to identify the order.

If an item is damaged, defective or incorrect, please contact us before paying for international return shipping because a different resolution process may apply.

For an ordinary change-of-mind return, the customer is responsible for the actual cost of sending the item to our return centre in China.

That cost depends on the carrier, service, parcel size, weight and shipping location.

If an item is damaged, defective, incorrect or materially different from what was ordered, you will not be required to bear return costs that are our responsibility.

No. Trango Fashion does not charge a separate restocking fee for eligible returns.

Email info@trangofashion.com with your order number and a description of the issue.

Photographs may be useful when appropriate, but asking for evidence does not remove rights or remedies that otherwise apply.

Please contact us before paying for an international return in this situation.

Once an eligible return has been received and processed, we normally issue the applicable refund within 7 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Refunds are normally sent to the original payment method.

Your bank or payment provider may take additional time to post the credit after we issue it.

Trango Fashion currently accepts:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay

Some methods, particularly digital wallets, can depend on your device, browser or checkout configuration.

The payment methods shown at checkout are the final options available for your specific order.

See our Payment Methods page for more information.

If Trango Fashion applies a merchant-imposed charge to an order, it will be disclosed before you complete checkout.

Your bank, card issuer or payment provider may independently charge fees under its own agreement with you. Those external charges are not set by Trango Fashion.

A payment can be declined because of incorrect information, insufficient available funds, authentication requirements, transaction limits or security checks performed by the payment provider.

Check your details first. If they are correct, contact your bank or payment provider or try another option shown at checkout.

No. Trango Fashion operates as an online-only fashion store.

We do not represent our Wyoming business address as a customer-facing boutique, showroom or merchandise return centre.

Trango Fashion is operated by:

Email: info@trangofashion.com