Customer Help
Frequently Asked Questions
Questions about an order, delivery, payment, return, or tracking? You’ll find the essentials here. For anything more specific, our customer service team can help.
Orders & Shipping
The practical details from checkout through delivery.
Where does Trango Fashion ship?
We currently ship to eligible delivery addresses within the United States.
Trango Fashion does not currently advertise international shipping.
Is shipping free?
Yes. Standard shipping is free for eligible orders shipped within the United States.
Any amount charged by Trango Fashion will be shown before you complete checkout.
How long does delivery take?
Transit: 4–8 business days
Total estimated delivery: 5–11 business days
Business days are Monday through Friday, excluding applicable public holidays.
These timeframes are estimates rather than guaranteed delivery dates.
You can find the complete delivery information in our Shipping Policy.
What is the order cutoff time?
The current order cutoff is 5:00 PM Eastern Time (New York time), Monday through Friday .
Orders received after the cutoff, during weekends, or on applicable public holidays enter the processing schedule on the next business day.
Ordering before the cutoff does not guarantee same-day dispatch.
Can I change or cancel an order after placing it?
Contact us as soon as possible at info@trangofashion.com .
We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once processing has started.
If your order has already shipped, our Return & Refund Policy may apply instead.
Can one order arrive in separate packages?
Yes. An order containing multiple items may occasionally be shipped in more than one parcel.
Separate parcels may have different tracking numbers and may arrive on different days.
We do not promise that a remaining parcel will always arrive within a fixed additional number of days.
Tracking & Delivery Issues
What to do when tracking looks unusual or a parcel has not arrived.
Where can I track my order?
Use our Track Order page to check the latest available shipment information.
Tracking can sometimes take time to update after a parcel has been transferred for shipment.
My estimated delivery time has passed. What now?
You may contact us as soon as the expected delivery timeframe has passed.
You do not need to wait a fixed number of additional days before asking us for assistance.
Email info@trangofashion.com with your order number and we can review the available shipment information.
Tracking says delivered, but I cannot find my parcel.
Start by checking the delivery location shown in the tracking information, around your property, with other members of your household and, where appropriate, with neighbors.
It can also help to check whether the carrier left a delivery notice or used a safe delivery location.
If the parcel still cannot be located, contact us with your order number so we can review the available information.
What happens if my parcel is lost?
If shipment information or a carrier investigation indicates that the parcel has been lost, we will review the order and determine the appropriate resolution.
Depending on the circumstances, this may include a replacement or refund where applicable.
Returns & Refunds
Clear information before you send anything back.
How long do I have to return an item?
Eligible products can be returned within 30 calendar days from delivery.
Full eligibility and condition requirements are available in our Return & Refund Policy .
Where do returns go?
Our designated merchandise return centre is located in China.
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This address is separate from the Worldwide Apparel Group LLC business address in Wyoming.
Please do not send returns to the Wyoming business address.
Do I need permission before returning something?
No. You do not need to contact customer service simply to obtain the return address, and an otherwise eligible return is not made discretionary merely because you did not first request approval.
You are welcome to contact us before shipping if you need assistance or want us to identify the order.
If an item is damaged, defective, incorrect, or materially misdescribed, please contact us before paying for international return shipping because a different resolution process may apply.
Who pays the return shipping cost?
For an ordinary change-of-mind return, the customer is responsible for the actual cost of sending the item to our return centre in China.
That cost depends on the carrier, service, parcel size, weight, and shipping location.
If an item is damaged, defective, incorrect, or materially different from what was ordered, you will not be required to bear return costs that are our responsibility.
Do you charge a restocking fee?
No. Trango Fashion does not charge a separate restocking fee for eligible returns.
What if my item arrives damaged or incorrect?
Email info@trangofashion.com with your order number and a description of the issue.
Photographs may be useful where appropriate, but asking for evidence does not remove rights or remedies that otherwise apply.
Please contact us before paying for international return shipping in this situation.
How long does a refund take?
Once an eligible return has been received and processed, we normally issue the applicable refund within 7 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time to post the credit after we issue it.
Payments
Payment availability and what happens if something goes wrong.
Which payment methods are available?
Trango Fashion currently accepts the following methods when offered for the transaction at checkout:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club
- Discover
Some methods, particularly digital wallets, may depend on your device, browser, eligibility, or checkout configuration.
The payment methods displayed at checkout are the final options available for your specific order.
See our Payment Methods page for more information.
Are there extra payment fees?
If Trango Fashion applies a merchant-imposed charge to an order, it will be disclosed before you complete checkout.
Your bank, card issuer, digital-wallet provider, or other payment provider may independently charge fees under its own agreement with you. Those external charges are not set by Trango Fashion.
Why was my payment declined?
A payment can be declined because of incorrect information, insufficient available funds, authentication requirements, transaction limits, account restrictions, or security checks performed by the payment provider.
Check your details first. If they are correct, contact your bank or payment provider or try another option shown at checkout.
About Trango Fashion
Basic information about the store and operator.
What does Trango Fashion sell?
Trango Fashion is an online fashion store offering products for women and men, including clothing, footwear, and selected accessories.
The available assortment may change over time. You can browse the current Women and Men collections directly through the store navigation.
Is Trango Fashion a physical store?
No. Trango Fashion operates as an online-only fashion store.
We do not represent our Wyoming business address as a customer-facing boutique, showroom, warehouse, or merchandise return centre.
Who operates Trango Fashion?
Trango Fashion is operated by:
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: info@trangofashion.com
This is the operator's business address and is not the merchandise return address.
Still need help?
If your question is specific to an order or you cannot find what you need above, contact our customer service team.
Email: info@trangofashion.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (New York time)
We aim to respond within one business day. You can also use our Contact Us page.