Refund policy
Last updated: August 22, 2026
We want you to have clear information about returns before you place an order. This Return & Refund Policy applies to purchases made through Trango Fashion.
Trango Fashion is operated by Worldwide Apparel Group LLC.
1. 30-Day Return Period
You may return an eligible item within 30 calendar days from the date the order is delivered to you.
You do not need to provide a reason for a standard change-of-mind return, although you may tell us why you are returning the item if you wish.
To be eligible for a change-of-mind return, the item must generally be:
- unused and unworn;
- unwashed;
- undamaged;
- in its original condition;
- with original tags still attached where applicable;
- with any accessories or components originally supplied with the item; and
- returned in its original packaging where reasonably possible.
The 30-day period is a commercial return period offered by Trango Fashion. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.
2. Return Address
Returns must be sent to our designated return centre:
Return Centre
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
Important: this return centre is separate from our registered business address in the United States.
Please do not send returns to our Wyoming business address unless we expressly instruct you to do so.
You do not need to contact us merely to obtain the return address. The return address is provided above. However, we recommend contacting us before shipping a return so that we can identify your order and help you avoid processing problems.
3. How to Make a Return
- Identify your order. Have your order number and the email address used for the purchase available.
- Contact us if you need assistance. You may email info@trangofashion.com for return assistance or instructions.
- Pack the item securely. Include all parts, accessories and tags that belong with the product.
- Send the return to the return centre listed above. For a change-of-mind return, you may select an appropriate carrier and shipping service.
- Keep proof of shipment. We strongly recommend using a shipping method that provides tracking and keeping your shipping receipt until your return has been completed.
Contacting customer service does not make an otherwise valid return subject to discretionary approval.
4. Return Shipping Costs
Change-of-Mind Returns
If you return an item because you changed your mind, ordered the wrong size, ordered the wrong item, or otherwise no longer want the product, you are responsible for the actual cost of shipping the item to our return centre in China.
The exact cost depends on the carrier, service level, parcel size, parcel weight and shipping location. Trango Fashion does not set or collect the carrier's return-shipping charge for a customer-arranged change-of-mind return.
We recommend checking the return-shipping price with your chosen carrier before sending the parcel.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, materially different from what you ordered, or if we sent you the wrong item, please contact us before arranging a return: info@trangofashion.com.
Please include your order number and a description of the issue. Photographs may be requested where reasonably useful to understand the problem.
Where the problem is our responsibility, you will not be required to bear return-shipping costs that we are legally or contractually responsible for. Depending on the circumstances, we may arrange an appropriate replacement, refund or other remedy.
Do not incur international return-shipping costs for a damaged, defective or incorrect item before contacting us, because a different return or resolution process may apply.
5. No Restocking Fee
Trango Fashion does not charge a restocking fee for eligible returns.
This means we do not deduct a separate restocking or administrative charge merely because an eligible item has been returned.
6. Exchanges
You may request an exchange within the same 30-day period from delivery.
Exchanges are subject to product and variant availability.
To request an exchange, contact info@trangofashion.com with your order number and the item you would like to exchange.
For a change-of-mind exchange, including a size or color change where the original item is not defective or incorrect, you are responsible for the applicable return-shipping cost.
If an exchange cannot be completed because the requested replacement is unavailable, we will discuss the available resolution with you, which may include a refund for the eligible returned item.
7. Non-Returnable Items
For hygiene and safety reasons, certain hygiene-sensitive items may not be eligible for a change-of-mind return after they have been worn, used, or had a hygiene seal or protective liner removed, where applicable.
This may include swimwear where the hygiene protection has been removed or the item has been worn beyond what is reasonably necessary to inspect it.
This restriction does not prevent you from contacting us if an item is damaged, defective, incorrect or materially different from its description.
8. Inspection of Returns
When we receive your return, we may inspect the item to confirm that it meets the applicable return conditions.
For change-of-mind returns, an item that has been worn, washed, damaged after delivery, materially altered, or returned incomplete may not qualify for a full refund where this is consistent with applicable law.
We will not reject a return merely because reasonable inspection of the item was necessary to determine its nature, characteristics, size or appearance.
9. Refunds
Once an eligible return has been received and processed, the applicable refund will be issued to the original payment method.
We normally issue an approved refund within 7 business days after the returned item has been received and processed.
Business days are Monday through Friday, excluding applicable public holidays.
After we issue the refund, your bank, card issuer or payment provider may require additional time to post the credit to your account. That provider processing time is separate from the time it takes us to issue the refund.
If you have not received a refund after we have confirmed that it was issued, please first check with your bank or payment provider. You may also contact us for assistance.
10. Refund Amount
For an eligible change-of-mind return, we will refund the purchase price of the returned item, subject to the conditions in this policy.
Standard shipping is currently offered free of charge for orders shipped within the United States, so there is normally no standard outbound shipping charge to refund.
Return-shipping costs paid directly by you to a carrier for a change-of-mind return are not reimbursed unless we expressly agree otherwise or applicable law requires a different result.
11. Orders That Arrive Damaged
If your parcel or product arrives damaged, contact us as soon as reasonably possible after discovering the issue.
Providing photographs of the parcel, shipping label and damaged product can help us investigate the problem more quickly, but a short reporting period is not used to automatically eliminate rights you may otherwise have.
12. Wrong Item Received
If we send a product, size or variant different from the one stated in your order, contact us at info@trangofashion.com.
We will review the order and arrange an appropriate resolution without charging you return costs that are our responsibility.
13. Returns Sent Without Tracking
For customer-arranged change-of-mind returns, we recommend using a tracked shipping service.
If a return cannot be shown as delivered to our return centre, we may be unable to confirm receipt. Keeping proof of shipment helps us investigate lost or delayed return parcels.
14. Business and Contact Information
Trango Fashion
Operated by Worldwide Apparel Group LLC
Business address:
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: info@trangofashion.com
The Wyoming address above is our business address and is not the return address.
Returns must be sent to the designated return centre stated in Section 2 of this policy.